Frequently asked Questions

Have questions? We’re here to help!
General
Will I be able to see proofing?
Why is a new payment method being introduced?
Once you submit your proof request, we will start creating digital proofs. You will be notified within 24 hours once this is ready for your review.
I would like to see a sample of the kits
Why is a new payment method being introduced?
Feel free to reach out to the SWAG team at help@qwote.ph, and we'll send over a sample kit.
What if I want an item that isn't listed in your catalogue?
Why is a new payment method being introduced?
Let us know what item you want, we can source the item for you.
I don't know what I want in my kit, could you give me recommendations?
Why is a new payment method being introduced?
Definitely, if you have a specific theme/peg or want in your kit, you can let us know and we will curate the kit for you. It works better if you have a specific budget in mind.
What if I don't have a specific budget in mind for my kits? Could you still give me recommendations?
Why is a new payment method being introduced?
We propose what we can offer to you based on your pegs and themes, and it will be up to you to decide thereafter.
Orders and Shipments
How do I order kits?
Why is a new payment method being introduced?
You may choose to build your own kit and select items from our catalog, or get inspired and start with our curated kits. Get started here.
How soon can I receive my kits?
Why is a new payment method being introduced?
Production takes about 2-4 weeks after you confirm your order. Your order will be delivered to you right after we do quality control.
Do you offer rushed orders? (Less than 2 weeks delivery time)
Why is a new payment method being introduced?
Yes! Contact us at help@qwote.ph
Do I need to book for deliveries?
Why is a new payment method being introduced?
We will handle all deliveries. Your order will be delivered to the provided address. For deliveries to multiple addresses, feel free to reach out the SWAG team at help@qwote.ph
Could you deliver to multiple locations nationwide?
Why is a new payment method being introduced?
Yes! Feel free to reach out to the SWAG team at help@qwote.ph
Payments
How much is the delivery fee?
Why is a new payment method being introduced?
Delivery fee is PHP 1,000.00 within Metro Manila. For deliveries outside Metro Manila, you will be quoted depending on the location.
What payment channels may I use?
Why is a new payment method being introduced?
Bank transfer, Electronic transfer, and check deposit via EastWest Bank.
What are your payment terms?
Why is a new payment method being introduced?
We offer up to 15-day payment terms upon delivery.